You install a Windows Vista service pack on your computer. After the service pack is installed, the computer may freeze, or it may restart. If the computer restarts, you see an error message that resembles the following on a black screen:

!! 0xc0000034 !! 142/53007 (_0000000000000000.cdf-ms)

Note: If you restart the computer, you receive the same error message.

Note: If you experience this issue on Windows 7 computers, click the following article number to view the article in the Microsoft Knowledge Base:

975484 Your computer may freeze or restart to a black screen that has a “0xc0000034” error message after you install Windows 7 Service Pack 1

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