kb408350

This document can help you to resolve system errors that occur while you use Adobe eLearning Suite 1.0 on Windows Vista. Adobe eLearning Suite 1.0 applications include:

  • Adobe Captivate 4
  • Adobe Flash CS4 Professional
  • Adobe Photoshop CS4 Extended
  • Adobe Dreamweaver CS4
  • Adobe Acrobat 9 Pro
  • Adobe Soundbooth CS4
  • Adobe Presenter 7
  • Adobe Bridge CS4
  • Adobe Device Central CS4

System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error such as one of the following:
    • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
    • “General Protection Fault in module [filename].”
    • “Invalid Page Fault in module [filename].”
    • “Application Error.”
    • “Unhandled exception detected. Application will be terminated.”
    • “Illegal Instruction.”
    • “Segment load failure in [filename].”
    • “Application has encountered a problem and needs to close.”
    • “Fatal System Error.”
    • A STOP error

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with theeLearning Suite 1.0, the eLearning Suite 1.0 may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

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