KB953253

When you install a Windows Image Acquisition (WIA) scanner on a Windows Vista SP1-based computer, and then you try to import an image from the scanner by using “Windows Fax and Scan” or by using Windows Photo Gallery, you receive the following error message:

A problem prevented the document from being scanned. Please try again, or for troubleshooting information, see Help and Support of the information that came with the scanner.

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