A program opens a Winsock connection on a Windows Vista-based computer. However, the Winsock connection fails when the program calls the setsockopt function. This problem occurs if the program uses Transport Data Interface (TDI) filter drivers.
When this problem occurs, some network applications may not function correctly. For example, a user cannot use Remote Assistance to receive assistance from a remote computer. Specifically, the Remote Assistance connection is dropped shortly after the user accepts the Remote Assistance invitation. Then, the user receives the following error message:
Windows Remote Assistance is closing. An unknown error occurred so the session was disconnected.
Try restarting your session. If you continue to get this message, contact your administrator or technical support.
Additionally, the following event is logged in the Application log: