Symptom 1
You are running a Windows Vista-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows Vista Service Pack 1 (SP1) by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Symptom 2
You are running a Windows XP Service Pack 2 (SP2)-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows XP Service Pack 3 by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Note: This issue occurs when the computer contains Onekey recovery software that is earlier than version 5.1. If the computer uses the Onekey recovery software version 5.1 or later versions, this issue does not occur.

After you upgrade Windows XP to Windows Vista, the contents previously in the My Music folder in Windows XP are not moved to the %UserProfile%\Music folder in Windows Vista. Additionally, when you try to open the Music folder on the Start menu, you receive an “access denied” error.

On a Windows Server 2003 or Windows Vista based computer, when you try to upgrade HP printer drivers, it hangs at the finish window. If you try to restart the spooler, the following error message occurs:

Unable to install printer driver, Operation could not be completed.

The Public folder is inaccessible after you upgrade from Windows Vista to a different version of Windows Vista. This includes the following:

• You upgrade from the beta release version of Windows Vista to the release version of Windows Vista.
• You upgrade from Windows Vista to a different version of Windows Vista. For example, you upgrade from Windows Vista Home Premium to Windows Vista Ultimate.

You upgrade Windows XP Service Pack 2 (SP2) to Windows Vista or to Windows Vista Service Pack 1 (SP1). However, the following Windows Time Synchronization service (W32Time)-related registry settings are not updated to the default Windows Vista values.

Default registry settings in Windows XP

Default registry settings in Windows Vista

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When you connect a portable device to a Windows Vista based computer, and then you upgrade Windows Vista to Windows Vista Service Pack 1 (SP1), you experience the following symptoms:

• A dialog box appears that indicates that the Windows Vista SP1 update has finished. Another dialog box appears that indicates that the device driver software must be installed. An option to install the software is presented.
• If you select the installation option, the drivers are installed incorrectly. In addition, you receive an error message that resembles to the following:
  

  Device not started (code 10): Device has problem: 0×0a: CM_PROB_FAILED_START

• If you disconnect and then reconnect the device, this issue is not resolved. If you restart the system with the device disconnected, and then you reconnect the device when the computer restarts, this issue is also not resolved.

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When you try to upgrade a x64-based version of Windows XP to Windows Vista, you receive the following error message:

Upgrade has been disabled. To upgrade, you must be running Windows Vista build 5383 or later, or Windows XP with Service Pack 2 or later.

When you try to upgrade the operating system on a computer that has Windows PowerShell 1.0 installed, the upgrade fails. Additionally, the Compatibility Check feature displays the following message:

You must make the following changes before upgrading Windows:
Uninstall the following program:

• Windows PowerShell