Adobe has spelled out their support policy for Creative Suite 3 running on Windows Vista Home Basic. So what is the policy? Don’t run Adobe Creative Suite 3 on Windows Vista Home Basic. Why not? They don’t come right out and say it, but all the information you need to figure it out is there. Keep reading →

• Windows Vista on Lenovo PCs to support 2008 Olympics
  Vista will be on 15,000 PC’s at the 2008 Olympics, with 1,500 support personel from Microsoft onhand. One support person for every 10 Vista computers, is that the recommended level from Microsoft?
  (tags: Support )
• ArcGIS 9.2 SP4 to support Microsoft Vista, MapObjects support to end
  You ESRI customers won’t have to wait until 9.3 comes out in 2008, ArcGIS 9.2 will be Vista Certified with a SP4 release in October or November.
  (tags: Certification Compatibility Software )

Vista will be on 15,000 PC’s at the 2008 Olympics, with 1,500 support personel from Microsoft onhand. One support person for every 10 Vista computers, is that the recommended level from Microsoft? Keep reading →

Consider the following scenario. You install Adobe Dreamweaver on a Windows Vista-based computer. Additionally, you accept the option to make Dreamweaver the default editor for XML files. In this scenario, Windows Vista Help and Support stops working. When you try to run Windows Vista Help and Support, you receive the following error message:

Internet Explorer cannot download / from windows. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

You may also receive an error message that states that Windows Vista cannot find the file when you try to open XML files in the Windows Vista file browser.

Hmm, seems a little long to sit on hold, but when it comes to phone support, I wouldn’t rule it out. Keep reading →

The title is a bit misleading. The college isn’t ready to support Vista, so they’re recommending their users don’t upgrade yet. The college I work has done the same, as I would suspect many others have done as well. Keep reading →

Ultimate and the home versions are only supported through 2012, while XP has been extended until 2014. What’s the sense in that? Keep reading →

An amazing story about MS Support actually suggesting a user try the TimerLock crack after his upgrade didn’t work properly (but only after recommending he borrow a friends XP CD). Keep reading →

$30 for 30 days of CompUSA phone/chat/remote desktop support for your Vista install. Keep reading →

As reported yesterday on Computerworld, Microsoft retail customer support for Vista (as well as all other OS’s) is 60% higher than in the past, due to a boost in rates put in effect January 30th. Previously $35 per incident, customers will now have to pay $59 per incident. Is this justified? Keep reading →