When you install a Windows Image Acquisition (WIA) scanner on a Windows Vista SP1-based computer, and then you try to import an image from the scanner by using “Windows Fax and Scan” or by using Windows Photo Gallery, you receive the following error message:

A problem prevented the document from being scanned. Please try again, or for troubleshooting information, see Help and Support of the information that came with the scanner.

Consider the following scenario:

• You perform a scan in Windows Vista by using a third-party program such as IrfanView.
• During the scan operation, you click Cancel.

In this scenario, you may receive an error message that resembles the following:

Program_name has stopped working.
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

In Windows Vista, you use Windows Fax and Scan to create an account on a fax server. However, the status of every fax that you receive from this server is read, regardless of whether you have read the fax.