Consider the following scenario:

• You are running a Windows Vista-based computer.
• This computer has a USB device, such as a USB fingerprint reader, attached.
• You resume the computer from standby or from hibernation,

In this scenario, you may receive the following Stop error message:

Stop 0×000000FE ( 00000008 , 00000006 , 00000001 , parameter4 )
BUGCODE_USB_DRIVER

Note: In this error, the value of the Parameter4 placeholder may vary.

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This article is intended to describe the steps that are used to troubleshoot performance-related issues with standby, resume, or hibernation, which vary depending on the point at which the issue occurs. Keep reading →

When you wake a computer that is running Windows Vista Service Pack 1 (SP1) from hibernation, you may receive the following error message:

System was shutdown unexpectedly

Consider the following scenario:

• You have a multiprocessor computer that is running Windows Vista or Windows XP.
• The computer has exactly 32 processors.
• You resume the computer from hibernation (S4).

In this scenario, the computer stops responding on a black screen.

Consider the following scenario:

• You are using a Trusted Platform Module (TPM) chip on a computer that is running Windows Server 2008 or Windows Vista Service Pack 1 (SP1).
• You put the computer to sleep, and then you resume it from sleep.

In this scenario, the following errors may be logged in the System log every 40 minutes:

Event ID: 13
Event Source: TPM
Event Type: Error
Event Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Event ID: 516
Event Source: TBS
Event Type: Error
Event Description: An error occurred while communicating with the TPM. The driver returned 0×8007045d.

The TPM driver and the TPM Base Services (TBS) log these errors when they try to obtain a random number from the TPM chip for the Windows operating system. The operating system uses this random number as an additional source of entropy when the operating system’s cryptographic methods generate random numbers.

Additionally, if the TBS sends other commands to the TPM chip after the computer resumes from sleep and if the operating system receives a “TPM_NEEDS_SELFTEST” response from the TPM, the operating system may be unable to use the TPM chip to generate random numbers for additional entropy.

Consider the following scenario:

• On a ThinkPad X300 computer that is running Windows Vista, you enable the Disable optical drive option on the Power Management tab.
• You perform a suspend-and-resume cycle or a hibernate-and-wake cycle on the computer.

In this scenario, the computer’s optical disk drive is intermittently not displayed in My Computer or in Device Manager.

Consider the following scenario:

• A Bluetooth device is connected through a universal serial bus (USB) connection on a computer that is running Windows Vista.
• You perform a suspend-and-resume operation on the computer.

In this scenario, the Bluetooth device that is connected to the computer is unavailable. For example, if you open Device Manager and then look for the Bluetooth device, you cannot see the Bluetooth device. Windows Vista does not successfully detect the Bluetooth device.

Consider the following scenario:

• You install a Bluetooth device on a Windows Vista-based computer, and then you turn the device on.
• You put the computer into standby (the S3 power state) or into hibernation (the S4 power state).
• You resume the computer from standby or from hibernation.

In this scenario, the Bluetooth device no longer works . Additionally, a yellow exclamation mark (!) appears next to the device in Device Manager. When you view the device properties, the device status is reported as code 43.

Consider the following scenario:

• You are running a Windows Vista-based computer.
• You resume the computer from standby (S3).

In this scenario, a bus driver that manages a Network Driver Interface Specification (NDIS) miniport is not loaded as expected. Therefore, a yellow exclamation mark (!) appears in Device Manager next to the device that is driven by the miniport. The driver also displays error code 38 (CM_PROB_DRIVER_FAILED_PRIOR_UNLOAD).

For example, this problem may occur on a bus driver that manages a USB composite device that includes a network adapter.