When you try to install an update from Windows Update on a computer that is running Windows Vista, you may receive the following message:

configuring updates stage 3 of 3. 0% complete

After you receive this message, the computer reverts to the screen that displays the same message. Additionally, the update is not installed successfully, and the computer restarts.

Consider the following scenario

• You purchase a computer that has Windows Vista preinstalled.
• You run the Out of Box Experience (OOBE) Wizard during the setup process for the first time.
• You restart the computer while the wizard is running.

In this scenario, you discover that certain customized information is lost after the OOBE Wizard has finished running.

After you install or uninstall an update package for a USB Human Interface Device (HID) component on a Windows Vista-based computer, the computer may stop responding. Additionally, you may receive the following message when the computer restarts:

Windows is configuring the updates

Note: This problem occurs only on a specific kind of Windows Vista-based computer.

Consider the following scenario:

• You are running a Windows Vista-based portable computer that has Bluetooth devices installed.
• You hot-plug a PCI ExpressCard device into the computer.
• You try to shut down or to restart the computer.

In this scenario, you may receive the following error message:

Stop: 0×0000008E (0xC0000005, 0×8A317B80, 0xA624B9E8, 0×00000000)
bthport.sys - Address 8A317B80 base at 8A2F6000, DataStamp 4578eb6e

When you try to upgrade Windows Vista to a more advanced version of Windows Vista, you may receive the following error message:

Windows could not configure one or more system components. To install Windows, restart the computer and then restart the installation.

For example, you may receive this error message when you try to upgrade Windows Vista Home Basic to Windows Vista Ultimate.

When you try to restart a Microsoft Windows Preinstallation Environment (Windows PE) 2.0 for Windows Vista system that uses an AMD Barcelona processor and that has the Operating System Capabilities (_OSC) method enabled in the Dell BIOS, the system will continually restart. Additionally, you may receive the following Stop error message on the screen:

STOP: 0×0000007B: (parameter1, parameter2, parameter3, parameter4) INACCESSIBLE_BOOT_DEVICE

Notes:

• The four parameters in the Stop error message vary depending on the computer’s configuration.
• Not all “Stop 0×0000007B” error messages are caused by this problem.

When you repeatedly restart a Windows Vista-based computer, you receive a “Stop 0×0000007E” error message.

Consider the following scenario:

• A third-party cryptographic service provider (CSP) is installed on a computer that is running Windows Vista.
• You log on to the system by using a smart card that stores the user credentials and the Encrypting File System (EFS) certificate.
• You try to encrypt files or to decrypt files by using EFS.

In this scenario, you receive the following warning message:

Windows has encountered a critical problem and will restart automatically in one minute. Please save your work now.

Then, the system automatically restarts.

Consider the following scenario. You install a security package on a Windows Vista-based computer. Then, you restart the computer. In this scenario, the computer restarts repeatedly. Specifically, after you restart the computer, the Windows Vista startup screen appears. However, the computer then restarts instead of finishing the startup process.

This problem occurs if the security package is signed by using the method that is described on the following Microsoft Developer Network Web site:

http://msdn2.microsoft.com/en-us/library/ms925908.aspx

Note: The security package that causes this problem may be offered by a third-party cryptographic service provider. A security package is a software implementation of a security protocol.

You install Windows Vista and then restart the computer. An event that resembles the following is logged in the Application event log on a Windows Vista-based computer:

Event Type: Error
Event Source: ESENT
Event ID: 215
Description:
WinMail (3924) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.