When you install update 938371 from Windows Update, you may lose access to the USB mouse or the USB keyboard on a computer that is running Windows Vista.

Notes

• This problem occurs when a very specific chain of events occurs in a specific order. This problem is not common. But when this problem occurs, it is very difficult to troubleshoot because you may lose access to the mouse and the keyboard. And, such access is required to troubleshoot the problem.
• See the “Advanced Troubleshooting” section for more information about the conditions in which this problem is known to occur and about the cause of the problem.

Watch as a coach gives his mouse a Vista certification. He says of the Vista certification sticker “If that sticker were scratch and sniff it would smell like success”.

The information in this article applies to the following configuration(s):

• Catalyst Control Center
• ATI Radeonâ„¢ X1600 series
• Windows Vista 32-bit Edition
• Windows Vista 64-bit Edition

Symptoms:
The ATI resolution and color text “mouse over” dialog box may contain a mix of English and Arabic

The information in this article applies to the following configuration(s):

• Gods: Land of infinity (demo)
• ATI Radeonâ„¢ X1950 series
• ATI Radeonâ„¢ X1900 series
• Windows Vista 32-bit Edition
• Windows Vista 64-bit Edition

Symptoms:
Having the in-game options set to 1920X1200 32 bpp, Shadows on high and texture quality set to high may results in only the mouse pointer being visible.

On a Windows Vista-based computer, you can capture a screenshot by pressing PRINT SCREEN on the keyboard. However, the screenshot unexpectedly includes the mouse pointer.

This behavior occurs if the following conditions are true:

• You have configured the computer to use the Windows Aero color scheme feature.
• You either move the window or resize the window while you capture the screenshot.

Note: This behavior may also affect some third-party screen-capture programs such as Camtasia Studio.

When you select “Switch primary and secondary buttons” in the Mouse control panel on Windows Vista, the image window in Adobe Photoshop CS3 freezes in place. The image window does not move when you attempt to click and drag it, or it moves intermittently before becoming frozen in place. This occurs when Photoshop CS3 is in Standard Screen Mode. Maximized Screen Mode and Full Screen Mode are not affected.

The information in this article applies to the following configuration(s):

• Catalyst Control Center
• Radeonâ„¢ X1950 series
• Radeonâ„¢ X1900 series
• Windows Vista 32-bit Edition
• Windows Vista 64-bit Edition
• Windows XP Professional
• Windows XP Home Edition
• Windows XP Media Center Edition
• Windows XP Professional x64 Edition

Symptoms:
An unhandled exception error is displayed when clicking both the mouse buttons on the sliders Under “Color aspect”

You may experience the following problems in Windows Vista when you use a high performance mouse, and you enable the Enhanced Pointer Precision option:

• The pointer does not move correctly when you move the mouse down and to the right side.
• The pointer moves by itself.
• The pointer movement is irregular.

In Windows Vista, the System Information tool (Msinfo32.exe) lists zero buttons on a mouse or on another pointing device.