When you start the computer, you may receive the following error message:

This copy of Windows is not genuine.

This problem may occur when you start the computer for the first time after one of the following events:

• Windows Vista is first installed by a computer manufacturer.
• You recover Windows Vista.

Note: This problem may occur only when you start the computer for the first time. If you do not receive the error message after you restart your computer, your computer has recognized Windows Vista as a genuine version.

This document can help you resolve problems that interrupt the installer for Adobe InCopy CS4 on Windows Vista. These problems can manifest themselves in many different ways, including (but not limited to) a frozen cursor or screen, or an error.

Please note that this document does not address problems related to serial numbers. For these problems, contact Adobe Customer Services. To contact Adobe Customer Service in your region for assistance, visit the Adobe website at www.adobe.com/, select your region from the menu at the top of the page, and then click Contact Us.

Different factors can interrupt the installation of an application, including the AutoPlay feature in Windows, a conflicting application, incorrect data in the Windows registry, or hardware problems. Although a system error may occur only when you work with Adobe InCopy CS4, Adobe InCopy may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

Consider the following scenario. When you run Windows Vista in audit mode, you try to end a process by using the Taskkill.exe program. However, the Taskkill.exe program stops responding. If you try to end the unresponsive Taskkill.exe process by using another instance of Taskkill.exe, the second instance also stops responding.

When you tried to install the User Tools for Autodesk® Inventor™ 2009 on the Windows Vista™ operating system, you received the following error message:

There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

For more information on this issue, including potential causes, workarounds, and resolutions, see: AutoDesk Knowledge Base Article TS1085946.

When you try to upgrade a Windows XP-based computer to Windows Vista, you may receive the following error message during the upgrade process:

Windows installation encountered an error and cannot continue. Your computer will now restart, and your previous version of Windows will be restored.

When you click OK, Setup restores Windows XP on the computer.

Additionally, an “Error 112″ message may have been logged in the Setupact.log file during the upgrade process. This log file is located in the %SystemRoot%\Panther folder. This “Error 112″ message indicates that the volume is out of disk space.

After you start a Windows Vista-based or a Windows Server 2008-based computer by using the installation DVD that has been provided by the computer manufacturer, the Repair your computer option is not displayed. Additionally, you cannot start the Windows Recovery Environment (Windows RE).

Consider the following scenarios.

Scenario 1

1. You install Windows Vista on the C partition on “Computer A.”
2. After you install Windows Vista, you use the System Preparation tool (Sysprep.exe) to prepare an installation of Windows Vista for imaging to another computer. You use the following command:
   

   sysprep /oobe /generalize

3. You restart “Computer A.”
4. In Windows Preinstallation Environment (Windows PE) 2.0, you use the ImageX tool to create an image for Windows Vista.
5. You deploy the image to “Computer B,” and then you restart the computer.

Scenario 2

1. You install Windows Vista on the C partition on “Computer A.”
2. After you install Windows Vista, you use the System Preparation tool (Sysprep.exe) to prepare an installation of Windows Vista for imaging to another computer. You use the following command:
   

   sysprep /oobe /generalize

3. In Windows PE 2.0, you use the ImageX tool to create an image for Windows Vista.
4. You deploy the image to “Computer B.” However, you use a different partition than the C partition.
5. After you deploy the image to “Computer B,” you restart the computer.

In these scenarios, you may receive the following error message:

The system registry contains invalid file paths. Installation cannot proceed. This system image was applied without guaranteeing that drive-letter assignments would match across computers

You encoutner the following symptoms on the Windows Server 2003 computer or Windows Vista computer:

• When you try to install printer, the add Printer Wizard Hangs.
• The system hangs.
• The printer spooler hangs.

When a RunSynchronous command runs for a long time during the audit mode of an unattended Windows Vista installation, the Windows Vista-based computer may enter a sleep state. In this scenario, if the administrator password is not set, the computer does not resume from sleep automatically. The computer may be permanently locked, and you may have to reinstall the operating system to recover.

You run the Out Of Box Experience (OOBE) Wizard in Windows Vista. When you press CTRL+SHIFT+F3 to try to enter audit mode, you receive the following error message:

Cannot finish installation. To install Windows on this computer, please reinstall.