You may experience one or more of the following symptoms on a Windows Vista-based or a Windows Server 2003-based computer that uses a Hewlett-Packard (HP) printer:

• When you try to install a printer, the Add Printer Wizard stops responding.
• The computer stops responding.
• The print spooler stops responding.
• The print spooler crashes, and you receive one of the following error messages, as appropriate for your situation.
  • When you use an administrator account
    

    Connect to Printer
    —————————–
    Windows cannot connect to the printer.
    Operation could not be completed (error 0×000006be).
    Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server.
    For more information, click Help.

  • When you use a user account
    

    Connect to Printer
    —————————–
    Windows cannot connect to the printer.
    Operation could not be completed (error 0×000006be).
    You do not have sufficient access to your computer to connect to the selected printer.

When you install the Hewlett-Packard (HP) System Management Homepage software in Windows Vista or in Windows Server 2008, a pop-up window indicates that a duplicate file name has been selected. However, the window may not appear as the foreground window.

On a Windows Server 2003 or Windows Vista based computer, when you try to upgrade HP printer drivers, it hangs at the finish window. If you try to restart the spooler, the following error message occurs:

Unable to install printer driver, Operation could not be completed.

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