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When you try to install a new hardware device on a Windows Vista-based computer, Windows Vista cannot install the driver for the hardware device successfully. Additionally, you may sometimes receive the following error message:

Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it.
Device_Name

This problem occurs if the Infcache.1 file that is in the %Windir%\System32 folder is deleted or corrupted.

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When you try to install a new hardware device in Windows Vista, you may receive an error message that resembles the following:

Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. Device_Name

Because of this problem, you cannot install the drivers for the new hardware device.

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The information in this article applies to the following configuration(s):

• TV Wonderâ„¢ 650
• TV Wonderâ„¢ 550
• Theater 550 PRO
• Theater 650 PRO
• Microsoft Windows Vista 32bit Edition
• Microsoft Windows Vista 64bit Edition
• Microsoft Windows XP Professional
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Media Center Edition
• Microsoft Windows XP Professional x64 Edition

Symptoms:
In the Windows system tray, the “Safely Remove Hardware” icon may list the ATI Unified Stream Driver. If the user attempts to stop the device, an error message will be given that the ATI Unified Stream Driver is in use.