Consider the following scenario:

• You have an Advanced Host Controller Interface (AHCI) Serial Advanced Technology Attachment (SATA) drive or controller.
• You receive a new computer that was configured by an OEM to start up into the default Windows Out-Of-Box Experience (OOBE).
• When OOBE runs, the system restarts unexpectedly. When it restarts, you receive the following error message:
  

  Failure occurred during online installation. Online installation cannot complete at this time.

• The computer restarts before you finish OOBE. When this occurs, the operating system will not start. You must restore the computer back to the factory default configuration from the OEM recovery media.

Additionally, you receive the following stack dump entry:

IRQL_NOT_LESS_OR_EQUAL (a)

IMAGE_NAME: msahci.sys
FAILURE_BUCKET_ID: 0xA_msahci!AhciHwInterrupt+17

Note: This issue occurs with OOBE. It can also occur under different circumstances with a SATA controller.

On a computer that is running Windows Vista or Windows Vista with Service Pack 1, you try to perform a system backup operation. However, the backup process fails immediately after it starts, and you receive the following error message:

Catastrophic failure (0×8000FFFF)

The backup process fails when the shadow copy creation is in progress. If you change the backup configuration, the same issue occurs.

When you try to install a Windows Vista Service Pack, You may encounter the following error message:

Install Windows Service Pack

Installation was not successful
Unspecified error
Error: E_FAIL(0×80004005)

When you view the %windir%\Logs\CBS\CBS.log, you will find the following entries:

[Date Time], Info CSI 00000704 Calling generic command executable (sequence 54 (0×00000036)): [20]“C:\Windows\bfsvc.exe”
CmdLine: [63]“”C:\Windows\bfsvc.exe” C:\Windows\boot /nosystem32boot /nofonts”

[Date Time], Error CSI 00000709 (F) Done with generic command 54 (0×00000036); CreateProcess returned 0, CPAW returned S_OK
Process exit code 15299 (0×00003bc3) resulted in success? FALSE
Process output: [l:60 [60]“BFSVC: Failed to get system partition! Last Error = 0×3bc3

On a Windows-based computer, you send a print job to an Internet Printer Protocol (IPP) print server, such as a Hewlett-Packard (HP) JetDirect print server or a Web-based print server that is running Internet Information Services (IIS). In this case, the print job may fail and never restart.

When you install Adobe Creative Suite 3 or individual Creative Suite 3 applications, you get the error message, “Some problems occurred during installation” and that “Component install failed” or “Shared components failed to install”.

Description: Install this update to resolve an issue which may cause the system to crash while resuming from hibernation while an IEEE 1394 hard drive is connected. Keep reading →