This document can help you resolve system errors that occur while you use Adobe Encore CS4 on Windows XP and Windows Vista. System errors can appear in many different ways, including (but not limited to) the following:

• A blank or flickering dialog box
• A frozen cursor or screen
• An error such as one of the following:
  • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
  • “Encore has encountered a problem and needs to close.”

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Encore, Encore may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

When you attempt to install Adobe After Effects CS4 on Windows Vista 64, the installation fails and displays the following dialog box:

“Invalid User Credentials. You do not have sufficient security credentials to install Adobe After Effects CS4.”

You are not prompted to authenticate with an administrator account, and using Run as Administrator gives the same results.

This document can help you to resolve system errors that occur while you use Adobe After Effects CS4 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

• A blank or flickering dialog box
• A frozen cursor or screen
• A blue screen
• An unexpected restart
• An error message such as one of the following:
  • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
  • “After Effects caused a General Protection Fault in module [filename].”
  • “After Effects caused an Invalid Page Fault in module [filename].”
  • “Application Error.”
  • “Unhandled exception detected. Application will be terminated.”
  • “Illegal Instruction.”
  • “Segment load failure in [filename].”
  • “After Effects has encountered a problem and needs to close.”

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with After Effects, After Effects may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

This document can help you to resolve system errors that occur while you use Adobe InDesign/ InCopy CS4 on Windows XP or Windows Vista Operating system. System errors can manifest in many different ways, including (but not limited to) the following:

• A blank or flickering dialog box
• A frozen cursor or screen
• A blue screen
• An unexpected restart
• An error such as one of the following:
  • “Application Error”
  • “The instruction at ‘[memory address]‘ referenced memory at ‘[memory address]‘. The memory could not be ‘read’.”
  • “[filename] has generated errors and will be closed by Windows.”
  • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
  • “InCopy caused a General Protection Fault in module [filename].”
  • “InDesign caused a General Protection Fault in module [filename].”
  • “InCopy caused an Invalid Page Fault in module [filename].”
  • “InDesign caused an Invalid Page Fault in module [filename].”
  • “Unhandled exception detected. Application will be terminated.”
  • “Illegal Instruction.”
  • “Segment load failure in [filename].”
  • “InCopy has encountered a problem and needs to close.”
  • “InDesign has encountered a problem and needs to close.”
  • “Fatal System Error.”

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with InDesign/InCopy, InDesign/InCopy may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.

Note: The procedures in this document are based on the default interface of Windows XP and Windows Vista. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel.

This document can help you to resolve system errors that occur while you use Adobe Dreamweaver CS4 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

• A blank or flickering dialog box
• A frozen cursor or screen
• A blue screen
• An unexpected restart
• An error message such as one of the following:
  • This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
  • “Dreamweaver caused a General Protection Fault in module index.html.”
  • “Dreamweaver caused an Invalid Page Fault in module index.html.”
  • “Application Error.”
  • “Unhandled exception detected. Application will be terminated.”
  • “Illegal Instruction.”
  • “Dreamweaverhas encountered a problem and needs to close.”
  • “Fatal System Error.”
  • A STOP error

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Dreamweaver, Dreamweaver may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

Consider the following scenario:

• In an Active Directory Domain Services (AD DS) environment, you apply the Allow user name hint Group Policy setting to the Windows Vista-based or Windows Server 2008-based client computers. This Group Policy setting displays the domain name when a user enters the user name.
• A user uses a Smart Card certificate for authentication during logon.
• The Smart Card certificate has a subject name that is presented in the fully distinguished name (also known as DN) format. Additionally, the domain component of the subject name does not match the domain in the network.

In this scenario, when the user tries to join the domain from a Windows Vista-based or Windows Server 2008-based client computer by using the Smart Card certificate, the user cannot join the domain. This problem occurs even though the name of the domain that the user tries to join is presented by the hint. In this case, the user receives the following error message:

The following error occurred attempting to join the domain Domain_Name:
The specified username is invalid.

Consider the following scenario:

• You have a computer that is running Windows Vista Service Pack 1 or Windows Server 2008.
• The computer has an integrated graphics adapter and a discrete graphics adapter.
• When you start the computer, you are using the discrete graphics adapter for the display output.
• You switch the display output from the discrete graphics adapter to the integrated graphics adapter.
• A power event occurs. For example, when your AC power cord is disconnected, the power supply system fails over to a DC power source.

In this scenario, you may receive the following Stop error:

Stop: 0×00000018 (parameter1, parameter2, parameter3, parameter4)
REFERENCE_BY_POINTER

Note: This problem occurs only on computers that have certain hardware installed.

When you right-click a shared network folder or a shared network file on a Windows Vista-based computer or on a Windows Server 2008-based computer, and then you click Always Available Offline to pin the network resource, you cannot access the shared file or folder. This problem occurs if only part of the network resource is cached. Additionally, you receive an error message that resembles the following:

Access is denied.

If you synchronize the file or the folder, the synchronization operation is successful. However, you still cannot access the file or the folder.

When you try to install updates by using the Windows Update Web site or the Microsoft Update Web site, you may receive the following error message:

0×80070422

When you try to install updates by using the Windows Update or Microsoft Update Web site, you may receive the following error message:

0×8024002D