When you try to burn a dual-layer DVD or try to build a DVD folder or DVD image greater than 4.7 GB in Adobe Encore CS3 on Windows Vista, the application returns the error “Access Denied.”

When you try to burn a dual-layer DVD or try to build a DVD folder or DVD image greater than 4.7 GB in Adobe Encore CS3 on Windows Vista, the application returns the error “Access Denied.”

This document can help you resolve system errors that occur while you use Adobe Encore CS4 on Windows XP and Windows Vista. System errors can appear in many different ways, including (but not limited to) the following:

• A blank or flickering dialog box
• A frozen cursor or screen
• An error such as one of the following:
  • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
  • “Encore has encountered a problem and needs to close.”

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Encore, Encore may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

You successfully install the Adobe Encore DVD 2.0 program files on a Windows Vista-based computer. However, the contents of the Library folder for Adobe Encore DVD 2.0 are not available. Additionally, the Library folder that contains the content files does not exist in the following folder:

Extract drive:\Extract folder\Program Files\Adobe\Adobe Encore DVD 2.0

Note: The Extract drive:\Extract folder placeholders represent the location that you specify when you install Adobe Encore DVD 2.0. By default, the Library folder is in the following folder:

%SystemDrive%\Program Files\Adobe\Adobe Encore DVD 2.0

An event that resembles the following is logged in the Application log:

Event Type: Error
Event Source: MsiInstaller
Event Category: Category
Event ID: 10005
Date: Date
Time: Time
User: User
Computer: ComputerName
Description: Product: Adobe Encore DVD FC -- Installer is designed to run on Windows XP SP2 or higher

If you enable Windows Installer logging on the computer, an event that resembles the following is logged in the Windows Installer log file:

Windows Installer installed the product.
Product Name: Adobe Encore DVD FC.
Product Version: 2.0.
Product Language: 1033.
Installation success or error status: 1603. 

When you double-click the Adobe Encore DVD program icon or a project file, nothing happens.