Environment
Products:
Novell Client for Vista
Novell GroupWise 7
Microsoft Windows Vista

Configuration:
Archive directory located on a NetWare Server

Situation
Symptoms:
820e error while archiving emails on Windows Vista
820e error while archiving emails on Windows Vista to NetWare Server
Mails archive sucessfully with an 820e error
Unarchving mails from an Archive located on NetWare Server gives 8201
Mails in the Archive as well as the online mailbox after unarchiving while using Windows Vista

Consider the following scenario:

• You are running a Windows Vista Service Pack 1 (SP1)-based computer.
• Antivirus and antispyware with e-mail scanning software is installed on the computer.
• An e-mail client, such as Microsoft Office Outlook or Windows Mail, is configured to receive POP3 or SMTP e-mail messages.

When you start the e-mail client, or when you try to send or receive e-mail messages, Windows Vista crashes. Additionally, you receive the following Stop error message:

STOP: 0×1000008E (Parameter1, Parameter2, Parameter3, Parameter4) In TCPIP.SYS
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

Note: This issue does not occur if one of the following conditions is true:

• The e-mail client is configured to receive HTTP e-mail messages instead of POP3 or SMTP e-mail messages.
• The e-mail client works offline.

When you try to print an e-mail message by using either Microsoft Office Outlook 2003 or Microsoft Outlook Express, the message header information does not print. This problem only occurs when Windows Internet Explorer 7 is installed.

Note: This problem may also occur in earlier versions of Office Outlook. However, this problem does not occur in Microsoft Office Outlook 2007.

When you print an e-mail message in either Microsoft Office Outlook 2003 or Microsoft Outlook Express, the printed message is so small that it is unreadable.

Note: This problem does not occur in Microsoft Office Outlook 2007.

In Windows Vista, when you try send a picture by using e-mail, the Photo E-mail wizard does not send the picture. Instead, the wizard closes.

This problem occurs when you use one of the following methods:

• You right-click a picture, click Send To, and then click Mail recipient.
• You select a picture in Windows Photo Gallery, and then click E-mail in the taskbar.