This document can help you to resolve system errors that occur while you use Adobe Premiere Pro CS3 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

• A blank or flickering dialog box.
• A frozen cursor or screen.
• A blue screen.
• An unexpected restart.
• An error message such as one of the following:
  “The application Premiere Pro has stopped working.”
  “Premiere Pro has encountered a problem and needs to close.”
  “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
  “Application Error.”
  “Unhandled exception detected. Application will be terminated.”
  “Illegal Instruction.”
  “Fatal System Error.”

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Premiere Pro, Premiere Pro may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

When you open more than one image in Adobe Photoshop CS3, Photoshop quits silently or you see one of the following error messages:

• “Adobe Photoshop has encountered an error and needs to close”
• “Could not complete your request because of a program error”
• Unhandled win32 exception occurred in Photoshop.exe

Adobe has spelled out their support policy for Creative Suite 3 running on Windows Vista Home Basic. So what is the policy? Don’t run Adobe Creative Suite 3 on Windows Vista Home Basic. Why not? They don’t come right out and say it, but all the information you need to figure it out is there. Keep reading →

When you attempt to install Adobe Creative Suite 3, you see the error message, “The Installer Database is corrupt. Please Contact Adobe Customer Service if this problem continues.”

When you attempt to start an Adobe Creative Suite 3 application, one or more of the following occurs:

• The application crashes after the “Initializing palettes…” stage.
• You receive the error message: ”This application has encountered an error and needs to close.”
• The details section of the error dialog box lists “Faulty module in adobeowl.dll.”

When you install Adobe Creative Suite 3 or individual Creative Suite 3 applications, you get the error message, “Some problems occurred during installation,” “Component install failed,” and/or “Shared components failed to install.” The component that has failed may be Adobe Acrobat.