Computer stops responding when you perform a file operation on a directory in Windows Vista SP2 or in Windows Server 2008 SP2
Consider the following scenario:
- You install hotfix 980382 on a computer that is running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 SP2.
- You have a file in a directory, and the file’s short name comes before the file’s long name.
- You try to perform a file operation on the directory.
In this scenario, the computer stops responding. For example, you have a directory that contains a file. The file’s long name is “aaaaaaaaaaa”, and the file’s short name is “aaaaaa~1″. In this scenario, when you perform a file operation on the directory, such as copy the directory to another location, the computer stops responding.
Note: This issue causes an infinite loop in Ntfs!NtfsGetNextScb.
For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB2673320.