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ITsVISTA KB-Link: KB2673320

Computer stops responding when you perform a file operation on a directory in Windows Vista SP2 or in Windows Server 2008 SP2

Consider the following scenario:

  • You install hotfix 980382 on a computer that is running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 SP2.
  • You have a file in a directory, and the file’s short name comes before the file’s long name.
  • You try to perform a file operation on the directory.

In this scenario, the computer stops responding. For example, you have a directory that contains a file. The file’s long name is “aaaaaaaaaaa”, and the file’s short name is “aaaaaa~1″. In this scenario, when you perform a file operation on the directory, such as copy the directory to another location, the computer stops responding.

Note: This issue causes an infinite loop in Ntfs!NtfsGetNextScb.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB2673320.

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