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ITsVISTA KB-Link: KB2647169

Windows Fax and Scan cannot send a fax if Internet Explorer 9 is installed in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

Considering the following scenario:

  • A Windows Server 2008 R2-based fax server is deployed in a network environment.
  • You install Windows Internet Explorer 9 on a client computer that is running one of the following operating systems:
    • Windows Vista
    • Windows Server 2008
    • Windows 7
    • Windows Server 2008 R2
  • The client computer uses the fax server to send faxes.
  • You open Windows Fax and San (WFS.exe) and try to send a fax.

In this scenario, you receive a script error message that resembles the following:

res://ieframe.dll/preview.js

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB2647169.

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