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ITsVISTA KB-Link: KB2289618

Can’t use Remote Assistance in Windows

When you try to use Remote Assistance to offer assistance to a computer that is running Windows Vista or Windows 7, you receive the following error message:

The remote server machine does not exist or is unavailable.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB2289618.

Fix It
Microsoft has a way to automatically fix this problem, click the "Fix It" image to go to the Knowledge Base page that contains the download.

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