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ITsVISTA KB-Link: KB2495801

The Microsoft System Information (Msinfo32.exe) tool reports an unexpected value for the Display Adapter RAM when the graphics adapter has 2 GB or more of dedicated video memory

Consider the following scenario:

  1. have a graphics adapter that has 2 GB or more of dedicated (on board) video memory.
  2. You run the inbox Windows tool MSInfo32.exe and look at the Adapter RAM value under Components->Display.

In this scenario, the dedicated video memory on the graphics adapter is reported incorrectly under Adapter RAM. Instead of the expected value showing the memory in gigabytes and bytes, you may instead only see an incorrect value in bytes.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB2495801.

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