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ITsVISTA KB-Link: KB2438651

How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer

When you install, uninstall, or update a program on a Windows-based computer, you may receive one of the following error messages:

Error message 1

The Windows Installer Service could not be accessed.

Error message 2

Windows Installer Service couldn’t be started.

Error message 3

Could not start the Windows Installer service on Local Computer. Error 5: Access is denied.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB2438651.

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