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ITsVISTA KB-Link: KB2394535

You cannot open the generated .tif file after you print a Word document or an Excel workbook to a fax device in Windows Vista or in Windows Server 2008

Consider the following scenario.

  • You have a document that has two or more pages. One of the pages has a different orientation layout than the other pages. For example:
    • You have a Microsoft Word document that contains two pages. The first page uses Portrait orientation. The second page uses Landscape orientation.
    • You have a Microsoft Office Excel workbook that contains two sheets. The first sheet uses Portrait orientation. The second sheet uses Landscape orientation.
  • You print the document to a fax device in Windows Vista or in Windows Server 2008.
  • In the New Fax dialog box, you open the attachment which is a .tif file.

In this scenario, you receive the following error message:

Photo Gallery can’t open this picture or video. This file format is not supported, or you don’t have the latest updates to Photo Gallery.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB2394535.

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