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ITsVISTA KB-Link: KB978897

Virtual Disk Service (VDS) crashes on a computer that is running Windows Server 2008 or Windows Vista when a snapshot is deleted

On a computer that is running Windows Vista or Windows Server 2008, Virtual Disk Service (VDS) crashes when you delete some snapshots that you imported.

Note: The snapshots may be created by the Volume Shadow Copy Service (VSS) command-line utilities. For example, the snapshots are created by using Diskshadow.exe or by using Vshadow.exe.

Additionally, the following error is logged in the System log:

Log Name: System
Source: Virtual Disk Service
Date: date
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: computername
Description: Unexpected failure. Error code: exception code

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB978897.

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