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ITsVISTA KB-Link: KB2251180

You cannot access shared files or shared printers that are hosted on a remote server in Windows Server 2008 or in Windows Vista

Consider the following scenario:

  • You are using a computer that is running Windows Server 2008 or Windows Vista.
  • You try to access some shared files or shared printers that are hosted on a remote server.
  • The computer is running under a heavy load.

In this scenario, you cannot access the shared files or shared printers. Specifically, the process becomes unresponsive.

Note: From the captured network trace, you find that the Server Message Block version 2 (SMBv2) protocol is being used when this issue occurs.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB2251180.

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