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ITsVISTA KB-Link: KB981431

A PostScript printer does not print a document that contains multiple paper sizes correctly on a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008

Consider the following scenario:

  • You install a printer that uses a PostScript driver on a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista, or Windows Server 2008.
  • You disable the Advanced Printing Features setting for this printer. This makes the printer process printing tasks in raw mode.
    Note: The Advanced Printing Features setting is located in the Advanced tab on the Preferences page of a printer.
  • You use the printer to print a document that contains multiple paper sizes.

In this scenario, the PostScript printer does not print the document correctly.

For example, you use a PostScript printer to print a document that uses multiple paper sizes:

  • The first several pages (part 1) use the Letter paper size.
  • The middle pages (part 2) use the A3 paper size.
  • The last pages (part 3) also use the Letter paper size.

In this example, you only find that part 1 and part 2 are in the output. Part 3 is not printed.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB981431.

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