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ITsVISTA KB-Link: KB980941

The Storage Explorer Microsoft Management Console (MMC) snap-in window crashes on a computer that is running Windows Vista or Windows Server 2008 when you use the snap-in to monitor HBA status

Consider the following scenario:

  • You have a computer that is running Windows Server 2008.
  • A Fibre Channel host bus adapter (HBA) is installed on the computer.
  • You open the Storage Explorer Microsoft Management Console (MMC) snap-in window to monitor the HBA status and the performance statistics on a computer that is running Windows Server 2008 or Windows Vista.
    When you use a Storage Explorer MMC snap-in on a computer that is running Windows Vista, the computer must have Remote Server Administration Tools (RSAT) installed.

In this scenario, the Storage Explorer MMC snap-in window stops responding at the “Gathering SAN information” stage. When you click the window, it crashes.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB980941.

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