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ITsVISTA KB-Link: KB980056

The client printer may print the documents by using an incorrect paper size if the “Use Remote Desktop Easy Print printer driver first” policy is enabled

Consider the following scenario:

  • You run a Remote Desktop session on a computer that is running Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2.
  • The Use Remote Desktop Easy Print printer driver first policy is enabled. This policy redirects the print function to a client printer first.
    Note: By default, the Use Remote Desktop Easy Print printer driver first policy is enabled on a computer that is running Windows 7 or Windows Server 2008 R2.
  • The printer on the client computer uses a driver that defines a custom form size.
    Note: A custom form size is a custom paper size.

In this scenario, the client printer may print the printout by using an incorrect paper size.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB980056.

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