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ITsVISTA KB-Link: KB979136

A specified user account defaults to a standard user after the Out-of-Box Experience (OOBE) process is complete on a computer that has hotfix 969902 installed

Consider the following scenario:

  • You have a computer that is running Windows Vista or Windows Server 2008.
  • You specify a user name that is exactly 15-bytes. This user name includes double-byte characters during the Out-of-Box Experience (OOBE) process. For example, you specify “?????12345” as a user name.
  • You use the default computer name when you proceed to the next step of the OOBE process. For example, you use “?????12345-PC” as the computer name.

In this scenario, the specified user account defaults to a standard user after the OOBE process is completed. Therefore, the user cannot execute some operations that require administrator permission.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB979136.

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