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ITsVISTA KB-Link: KB978344

The Storage Explorer MMC snap-in window crashes if a Fibre Channel HBA is installed in Windows Vista or in Windows Server 2008

Consider the following scenario:

  • A Fibre Channel host bus adapter (HBA) is installed on a computer that is running Windows Server 2008.
  • You open the Storage Explorer Microsoft Management Console (MMC) snap-in window to monitor the HBA status and the performance statistics by using a computer that is running Windows Server 2008 or a Windows Vista. This computer has Remote Server Administration Tools (RSAT) installed.

In this scenario, the Storage Explorer MMC snap-in window stops responding at the Gathering SAN information window. If you click the window, it crashes, and the following event is added to the Application log:

Log Name: Application
Source: Application Error
Date: date
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Computer: computer name
Description:
Faulting application name: mmc.exe, version: version number, time stamp: time stamp
Faulting module name: ntdll.dll, version: version number, time stamp: time stamp
Exception code: 0xc0000374

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB978344.

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