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ITsVISTA KB-Link: KB977893

Error message when you install an update by using Windows Update on a computer that is running Windows Vista or Windows Server 2008: “0×80070490″

Consider the following scenario:

  • Many updates are installed on a computer that is running Windows Server 2008 or Windows Vista.
  • You install an update by using Windows Update.

In this scenario, the update cannot be installed, and you receive the error code 0×80070490.

If you open the following folder on this computer, over 1024 log files can be found in this folder:


Sometimes, the following event log entry is logged in the Application log:

Source: ESENT Date: <date> Event ID: 471 Task Category: Logging/Recovery Level: Error Keywords: Classic User: N/A Computer: <computer name> Description: Catalog Database (684) Catalog Database: Unable to rollback operation #252237 on database C:\Windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb. Error: -614. All future database updates will be rejected.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB977893.

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