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ITsVISTA KB-Link: KB974260

A computer is unresponsive when you print in a 32-bit application on a computer that is running a 64-bit version of Windows Vista

Assume that you are running a 32-bit application on a computer that is running a 64-bit version of Windows Vista. You print some photographs in the application. However, the application displays a print properties page, and then the application stops responding (hangs).

This problem can occur with any applications that open the print properties page that is built in the operating system. For example, this problem occurs when you try to print a photograph in Windows Live Photo Gallery 2009 on a computer that is running a 64-bit version of Windows Vista. However, Windows Live Photo Gallery 2009 stops responding at the following message:

Getting ready to print…

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB974260.

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