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ITsVISTA Adobe KB-Link: kb402671

Troubleshooting system errors and freezes with Technical Communication Suite

This document can help you to resolve system errors that occur while you use Technical Communication Suite on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error such as one of the following:
    • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
    • “General Protection Fault in module [filename].”
    • “Invalid Page Fault in module [filename].”
    • “Application Error.”
    • “Unhandled exception detected. Application will be terminated.”
    • “Illegal Instruction.”
    • “Segment load failure in [filename].”
    • “Application has encountered a problem and needs to close.”
    • “Fatal System Error.”
    • A STOP error
For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb402671.

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