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ITsVISTA Adobe KB-Link: kb408352

Troubleshoot installation problems with AdobeĀ® eLearning Suite 1.0

This document can help you resolve problems that interrupt the installer forAdobe eLearning Suite 1.0on Windows Vista. Adobe eLearning Suite 1.0 applications include:

  • Adobe Captivate 4
  • Adobe Flash CS4 Professional
  • Adobe Photoshop CS4 Extended
  • Adobe Dreamweaver CS4
  • Adobe Acrobat 9 Pro
  • Adobe Soundbooth CS4
  • Adobe Presenter 7
  • Adobe Bridge CS4
  • Adobe Device Central CS4

These problems can manifest themselves in many different ways, including (but not limited to) a frozen cursor or screen, or an error.

Please note that this document does not address problems related to serial numbers. For these problems, contact Adobe Customer Services. To contact Adobe Customer Service in your region for assistance, visit the Adobe website at http://www.adobe.com/, select your region from the menu at the top of the page, and then click Contact Us.

Different factors can interrupt the installation of an application, including the AutoPlay feature in Windows, a conflicting application, incorrect data in the Windows registry, or hardware problems. Although a system error may occur only when you work withAdobe eLearning Suite 1.0, Adobe eLearning Suite 1.0 may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb408352.

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