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ITsVISTA Adobe KB-Link: kb404189

Troubleshoot installation problems with RoboHelp Server 8

This document can help you resolve problems that interrupt the installer for Adobe RoboHelp Server 8 on Windows Vista. These problems can manifest themselves in many different ways, including (but not limited to) a frozen cursor or screen, or an error.

Different factors can interrupt the installation of an application, including the AutoPlay feature in Windows, a conflicting application, incorrect data in the Windows registry, or hardware problems. Although a system error may occur only when you work with RoboHelp Server 8, RoboHelp Server 8 may not necessarily be the cause-it may be the only application that uses enough memory or processor cycles to expose the problem.

To get the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results of each, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, should you need to call.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb404189.

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