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ITsVISTA KB-Link: KB973640

The Fax Service crashes when a fax server receives a fax on a computer that is running Windows Server 2008

Consider the following scenario:

  • You install the Fax Server role on a computer that is running Windows Server 2008.
  • You configure the Fax Server role to route incoming faxes to an e-mail address.

In this scenario, the Fax Service may crash when a fax arrives. Additionally, the sender of the fax receives a notification that the fax is sent successfully. However, the fax is not routed to the specified e-mail address.

Also, the following events are logged in the Application log:

Event ID 32089

Source: Microsoft Fax
Date: Date
Event ID: 32089
Task Category: Inbound
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
The Fax Service failed to execute a specific routing method. The service will retry to route the fax according to the retries configuration. If the retries fail, verify routing method configuration.
Job ID: ID.
Received on Device: DeviceName
Sent from: ”
Received file name: FileName.
Routing extension name: ‘Microsoft Routing Extension’ Routing method name: ‘Route through e-mail’

Event ID 32083

Source: Microsoft Fax
Date: Date
Event ID: 32083
Task Category: Inbound
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
Unable to route fax FileName to the requested e-mail address. The following error occurred: 0×80040211 This error code indicates the cause of the error. Check the SMTP server configuration, and correct any anomalies.

Note: This problem is not specific to the Fax Server role on a computer that is running Windows Server 2008. This problem can occur when any application or service makes some Collaboration Data Objects (CDO) calls to the Inetcomm.dll module on a computer that is running Windows Vista or Windows Server 2008.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB973640.

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