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ITsVISTA Adobe KB-Link: kb408524

Error “Adobe Setup has stopped working…” when you try to install updates for Adobe CS4 products

When you try to install updates to Adobe Creative Suite 4 or a CS4 point product, the installation stops and you receive the Microsoft Windows error “Adobe Setup has stopped working; Windows is checking for a solution to the problem….”

The only option is to cancel the installation; Windows is unable to find a solution.

The error recurs for each update you chose to download and install.

You may also receive the error “Installation Incomplete; [update name]: Failed to install. The installation process has encountered a problem. Please choose from the following options: Cancel the current update and continue installing the remaining updates. OR Stop installing and continue later: OK.”

Attempts to install the updates can also fail due to an unexpected state of the affected files from the previous failure. In this case, the Adobe Installer reports that it could not install the selected update components.

Functionality associated with the update might also be impacted. For example, after a failed installation of the Adobe Drive and Services update v1.0.1, you may experience the following issues:

  • When you attempt to open, create new, or save a file using Photoshop CS4 you encounter the following or similar error:

    “Photoshop.exe – Fatal application exit – The specified module could not be found: C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.1\VersionCue.dll.”

  • When you right-click a menu in Windows Explorer in Windows Vista, you encounter the following or similar error:

    “Explorer.exe – The specified module could not be found: C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.1\VersionCue.dll.”

For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb408524.

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