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ITsVISTA KB-Link: KB972459

The “Found New Hardware” wizard unexpectedly appears when you start a computer that is running Windows Vista or Windows Server 2008

When you start a computer that is running Windows Vista or Windows Server 2008, the Found New Hardware wizard unexpectedly appears and indicates that an unknown device is found even though no new device is installed. Even though you select the Search driver software and install option to install drivers for the newly found device, the installation fails. Additionally, some information that resembles the following is logged in the Setupapi.dev.log file:


>>> [Device Install (Hardware initiated) - ACPI\<Device>\1]
>>> Section start 2009/03/19 08:38:18.155
ump: Creating Install Process: DrvInst.exe 08:38:18.155
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 08:38:18.264
dvi: Searching for hardware ID(s):
dvi: acpi\<Device>
dvi: *<Device>
dvi: Enumerating INFs from path list 'C:\Windows\INF'
inf: Searched 0 potential matches in published INF directory
inf: Searched 33 INFs in directory: 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 08:38:18.763
ndv: Selecting best match...
dvi: {DIF_SELECTBESTCOMPATDRV} 08:38:18.763
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 08:38:18.779
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB972459.

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