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ITsVISTA KB-Link: KB972026

Some print jobs fail together with the Event 6161 when the “Print to File” option is used on a multiprocessor computer that is running Windows Server 2008 or Windows Vista and that is under heavy stress

Consider the following scenario:

  • You have a multiprocessor computer that is running Windows Server 2008 or Windows Vista.
  • You use the Print to File option to create lots of print jobs such as over 10000 print jobs.

In this scenario, some print jobs fail and the Event ID 6161 is logged in the System log:

Source: Microsoft-Windows-PrintSpooler
Event ID: 6161
Task Category: None
Level: Error
Keywords: Classic
Description:
The document , owned by , failed to print on printer . Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 0. Number of bytes printed: 0. Total number of pages in the document: 0. Number of pages printed: 0. Client computer: . Win32 error code returned by the print processor: 5. Access is denied.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB972026.

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