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ITsVISTA KB-Link: KB971319

The “[Papersize] not loaded in any tray” message is displayed in the print queue when you try to print a document in Windows Vista or in Windows Server 2008

You cannot print a document on a computer that is running Windows Vista or Windows Server 2008. Additionally, when you double-click the Print icon in the task bar to check the print queue, you receive the following message in the Status section:

A4 not loaded in any tray

Note: A4 is the paper size. However, there are other paper sizes.

This problem occurs if both of following conditions are true:

  • You select the Hold mismatched documents option on the Advanced tab of the Properties windows of the printer.
  • The printer driver user interface (UI) plug-in uses the full UI replacement functionality.
There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB971319.

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