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ITsVISTA KB-Link: KB974038

“Windows cannot install required files” error when installing a third party storage driver during Windows setup

Consider the following scenario:

  • You start Windows setup by booting using DVD media.
  • The DVD drive is attached to a storage controller which is supported natively by the drivers supplied with Windows. However, you wish to install third-party drivers for this controller.
  • During Windows Setup, on the page titled “Where do you want to install Windows?”, you choose “Load Driver” to install the third party storage driver. You install a new driver for the storage controller which your DVD drive is attached to.

In this scenario, you may encounter the following error message after starting Windows Setup:

Windows cannot install required files. Make sure all files required for installation are available, and restart the installation.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB974038.

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