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ITsVISTA KB-Link: KB971069

You cannot print to an IPP printer in Internet Explorer with protected mode enabled on a computer that is running Windows Vista or Windows Server 2008

On a computer that is running Windows Vista or Windows Server 2008, you view a Web site and then try to print to an Internet Printer Protocol (IPP) printer. However, the print job fails.

When this issue occurs, in the System event log, you see the following text:

Log Name: System 
Source: Microsoft-Windows-PrintSpooler 
Event ID: 6161 
Level: Error 
Keywords: Classic 
Description: The document document name, owned by user name, failed to print on printer printer name. Try to print the document again, or restart the print spooler. 
Data type: date type. 
Size of the spool file in bytes: size. 
Number of bytes printed: bytes. 
Total number of pages in the document: page number. 
Number of pages printed: page number. 
Client computer: computer name. 
Win32 error code returned by the print processor: error code

This issue occurs if all of the following conditions are true:

  • The protected mode of Internet Explorer is enabled for the Web site that you are trying to print from.
  • The printer driver that you use does not support Enhanced Metafile (EMF) printing.
There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB971069.

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