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ITsVISTA KB-Link: KB972182

Your Windows Vista-based or Windows Server 2008-based portable computer crashes when a GPU mode transition occurs

Consider the following scenario:

  • You run Windows Vista or Windows Server 2008 on a portable computer that has multiple hybrid graphics processing units (GPUs).
  • A GPU mode transition occurs. This usually occurs when you unplug the AC power cord and the computer switches to power saving mode.
  • You try to put the computer to sleep or into hibernation.

In this scenario, the computer crashes.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB972182.

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