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ITsVISTA KB-Link: KB971171

A computer that is running Windows Vista or Windows Server 2008 restarts automatically and generates a Stop error after you repeatedly plug and hot-unplug a USB device: “0x000000FE”

Consider the following scenario:

  • A USB device is installed on a computer that is running Windows Vista or Windows Server 2008. The USB device works correctly.
  • You plug and then hot-unplug (surprise remove) this USB device several times.

After you plug the USB device into the USB port in this scenario, the device does not appear in Device Manager. Additionally, the device does not work. If you try to shut down the computer on the Start menu, or if you make additional surprise removal attempts, the system generates the following Stop error message and then automatically restarts:

Stop 0x000000FE (Parameter1, Parameter2, Parameter3, Parameter4)

Notes:

  • The four parameters in this error message vary, depending on the computer’s configuration.
  • Not all “Stop 0x000000FE” errors are caused by this problem.
There is a download that resolves this issue. See Hotfixes for details.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB971171.

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