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ITsVISTA KB-Link: KB969902

Many services do not start when you enter a computer name that exceeds 15 bytes during the initial setup of Windows Vista or of Windows Server 2008

Consider the following scenario:

  • You have a computer that was preinstalled with Windows Vista or with Windows Server 2008.
  • The operating system was deployed from an image.
    Note: This typically occurs if you bought the computer from an OEM.
  • You start the computer for the first time and perform some initial setup tasks.
  • When you set the computer name, you enter a name that contains some Unicode characters, and the total size of the computer name exceeds 15 bytes.
  • You complete the initial setup and then log on to the system.

In this scenario, some services, such as the Remote Access Connection Manager service, do not start.

Note: Each Unicode character may consume 2, 3, or 4 bytes, depending on the character set. For example, this problem occurs if you enter more than eight Japanese hiragana characters in the computer name setting.

There is a download that resolves this issue. See Hotfixes for details.
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB969902.

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