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ITsVISTA Adobe KB-Link: kb404189

Troubleshoot installation problems for RoboHelp Server 8

This document can help you resolve problems that interrupt the installer for Adobe RoboHelp Server 8 on Windows Vista. These problems can manifest themselves in many different ways, including (but not limited to) a frozen cursor or screen, or an error.

Please note that this document does not address problems related to serial numbers. For these problems, contact Adobe Customer Service. To contact Adobe Customer Service in your region for assistance, visit the Adobe website at http://www.adobe.com/, select your region at the top right corner of the page, and then click Contact.

Different factors can interrupt the installation of an application, including the AutoPlay feature in Windows, a conflicting application, incorrect data in the Windows registry, or hardware problems. Although a system error may occur only when you work with RoboHelp Server 8, RoboHelp Server 8 may not necessarily be the cause-it may be the only application that uses enough memory or processor cycles to expose the problem.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb404189.

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