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ITsVISTA Adobe KB-Link: kb404173

Troubleshoot system errors and freezes on Captivate 4

This document can help you to resolve system errors that occur while you use Adobe Captivate 4 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error message such as one of the following:
    • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
    • “Captivate caused a General Protection Fault in module [FILENAME].”
    • “Captivate caused an Invalid Page Fault in module [FILENAME].”
    • “Application Error.”
    • “Unhandled exception detected. Application will be terminated.”
    • “Illegal Instruction.”
    • “Segment load failure in [FILENAME].”
    • “Captivate has encountered a problem and needs to close.”
    • “Fatal System Error.”
    • A STOP error

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Adobe Captivate, Adobe Captivate may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb404173.

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