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ITsVISTA Adobe KB-Link: kb403191

Troubleshoot installation problems with Director 11.5

This document can help you to resolve system errors that occur while you use Director 11 and Director 11.5 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error message such as one of the following:
    • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
    • “MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList.”
    • “Not enough disk space on target drive while decompressing to [pathname].”
    • “Setup is unable to initialize the setup program. There may be a scripting error.”
    • “Setup is unable to load the installation script file.”
    • “Unable to create a directory under C:\Windows\System. Please check write-access to the directory.”
    • “X:\ unavailable.” (where “X” is the drive letter for your CD-ROM drive)
    • “Device not ready.”
    • “Error reading CD-ROM.”
    • “Error reading device X:\” (where “X” is the drive letter for your CD-ROM drive.)

Many different factors can cause installation problems, including problems with the AutoPlay feature, conflicting start-up items, incorrect data in the Windows registry, and hardware conflicts.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb403191.

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