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ITsVISTA KB-Link: KB959041

An unexpected error may occur when you shutdown a Windows XP- or Windows Vista-based computer.

On a Microsoft Windows XP-, Microsoft Windows Server 2003-, Microsoft Windows Vista- and Microsoft Windows Server 2008-based computer, if you attempt to shutdown the computer when you are running an application that uses the Remote Access Connection Manager, or the Telephony service, the Remote Access Connection Manager or the Telephony service may not be stopped properly and an unexpected error may occur.

In addition, even if you try to stop the Remote Access Connection Manager service or the Telephony service, the following error massage is displayed and the service cannot be stopped.

When running the Remote Access Connection Manager service

  • Windows XP and Windows Server 2003

    Cannot stop the Remote Access Connection Manager service on a local computer.
    The service did not return an error. This could be an internal Windows error or an internal service error.
    If the problem persists, contact your system administrator.

  • On Windows Vista and Windows Server 2008, you cannot click the Stop button once the service is in use and an error message will not be displayed.

When running the Telephony service

  • Windows XP and Windows Server 2003

    Cannot stop the Telephony service on a local computer.
    Error 1053: The service did not respond to the start or control request in a timely fashion.

  • Windows Vista and Windows Server 2008

    Cannot stop the Telephony service on a local computer.
    Error 1052: The requested control is not valid for this service.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB959041.

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